Returns & Refunds

We want every GoGifta order to arrive in the expected condition. To request assistance, contact us through WhatsApp with your order number, the reason for the request and relevant photos.

Return Eligibility

• The item must be unused and in its original condition and packaging.
• Proof of purchase or an order number is required.
• Personalized, made-to-order, perishable or opened hygiene-sensitive items cannot normally be returned unless they arrived damaged or incorrect.

Damaged or Incorrect Items

After verification, GoGifta may offer a replacement, store credit or refund depending on the product and circumstances.

Refund Processing

Approved refunds are returned through an available payment method. Processing time may depend on the bank or payment provider. Original delivery charges may be non-refundable unless the order was damaged, incomplete or incorrect.